Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
Workdeed Terms Of Service
These Terms of Service, together with the Privacy Policy and any other legal notices published by Workdeed on the Site, shall constitute the entire agreement between you and Workdeed concerning the Site. If you have any questions about these Terms of Service, please contact us at: info@workdeed.com.
1. ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE, SO PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PROCEEDING.
2. Workdeed reserves the right to change these Terms of Service at any time without notice. Your continued use of website after such changes constitutes your acceptance of website’s new Terms of Service.
CHANGES TO TERMS OF SERVICE
We may modify these Terms of Service at any time, at our sole discretion. If we do so, we'll notify you either by posting the modified Terms of Service on the Site or through other communications. You must review the Terms of Service regularly, so you're aware of any modifications. If you disagree to these Terms of Service, you can leave the website. We may modify these Terms of Service at any time, at our sole discretion.
Key Terms
Buyers are the Workdeed users who purchase freelance services.
Business account denotes the collaborative Buyer account on Workdeed Business.
Business Account team members are the users that invite or use Workdeed's business account.
Workdeed Custom Offers are exclusive proposals created by sellers mentioning specific requirements of a buyer.
Custom Orders are the work request from Buyers to sellers.
The gig is a common term to denote the project.
Gig® Extras are the additional services by sellers in exchange for additional money.
Gig® Packages allow Sellers to offer services at various prices. These packages can include upgrades as well.
Main Terms On Workdeed
When using Workdeed, there are a few key terms you should be familiar with.
If you're looking for a freelance project, be sure to check out our gig listing section. Employers can post gigs for free and freelancers can search through our extensive database of job openings.
If you're looking for work, be sure to check out our resume submission service. Our team of experts will review your resume and give you feedback on how you can improve it.
There are a few key terms that you should be familiar with before you start using Workdeed:
1. Only registered users may buy and sell on Workdeed, however, registration is free.
2. In registering for an account, you agree to provide us with complete, accurate, and updated information and must not create an account for misleading or fraudulent purposes.
3. You are solely responsible for any activity on your account that also includes maintaining the security and confidentiality of your password. We are not liable for any omissions by you in connection with your account.
Buyers
Basics
Sellers create Gigs on Workdeed so that buyers can purchase their services.
Sellers also offer Customized services to Buyers in addition to their original Gigs.
Each Gig you sell accredits your account with a revenue of 80%.
Workdeed accredits Sellers when order is completed. We have specifically mentioned what can be considered a completed order.
To know about receiving payments, texas, and fees, check the Payment Terms.
Sellers are strictly prohibited to promote their Gigs or any Workdeed content using Ads services.
The Seller's rating is calculated based on order reviews that Buyers or Business Account post. High rating makers the Sellers an advanced Seller as there are many levels (see Levels below). In certain cases, low ratings lead to the suspension of the Seller’s account.
For security concerns, Workdeed might temporarily disable the Seller’s ability to withdraw revenue. There can be background checks to ensure the viability of the seller’s account.
Sellers are responsible for getting a general liability insurance policy with coverage amounts sufficient to cover all risks associated with the gig.
Gigs®
Sellers can post a select amount of active Gigs depending on their Level status.
7 Gigs provided to Sellers without a Level status.
10 Gigs for Level 1 Sellers.
20 Gigs for Level 2 Sellers.
30 Gigs for Top Rated Sellers.
Gigs created on Workdeed are only the User Generated Content.
Gigs and/or users may be removed by Workdeed if they violate the Terms of Service and/or our Community Standards, which may include a set of violations and/or materials that include:
Adult oriented services, Pornographic, Inappropriate/Obscene
Illegal or Fraudulent services
Trademark Infringement, Copyright Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy,
Intentional copies of Gigs
Exceedingly low-quality Gigs
Reselling of regulated goods
Spam, nonsense, or violent or deceptive Gigs
Offering to prepare academic works for Buyers
Gigs misleading to Buyers or others
Promoting Workdeed and/or Workdeed Gigs through illegal activities
Gigs that are removed for violations mentioned above, lead to suspension of the Seller’s account.
Gigs that are removed for violations won’t be restored.
Gigs may be removed from our Search feature for user misconduct and/or poor performance.
Gigs may include pre-approved website URLs within the Gig description and requirements box. Gigs containing websites promoting violates Workdeed’s Community Standards and/or Terms of Service, will be removed.
Gigs are required to have an appropriate Gig image appropriate to give an idea of work. Users can upload two additional Gig images if necessary. Sellers must deliver the quality of service as they promise. Recurring deliveries that don’t match the quality may lead to the Seller’s account losing Seller status.
Gigs may contain an approved Gig Video as well uploaded through the Gig management tools on the website.
Statements on the Gig Page that circumvent or undermine these Terms of Service are prohibited.
Certain categories are available on the Workdeed only for Pro Sellers. If you are not a Pro Seller, creating such a Gig may result in the removal of your Gig.
Gig® Extras
Gig Extras are additional services with the Seller’s Gig to get additional price defined by the Seller.
Gig Extras may be removed for violations of Workdeed’s Terms of Service and/or Community Standards. For specific terms, please see the Gigs section for the list of services that are considered a violation. Gigs can be removed if violations are found in Gig Extras.
The amount of Gig Extras and the price for Gig Extra may vary depending on your Seller Level. You can read more about accounts eligibility for Gig Extras later in the text.
Services offered through Gig Extras must be in context with base service.
Gig Extras may cover different categories of services including the one with the higher quality delivered service.
Sellers can extend the duration of an Order if buyers need extra time to complete the extra service.
Levels
Workdeed helps Sellers to leverage their skills. We empower top-performing Sellers on Workdeed so that they can grow their business. Sellers who invest in self-promotion can get greater customer satisfaction. And, if they meet deadlines with high-quality work and ratings, Workdeed will reward them with special opportunities, new statuses, and benefits.
Workdeed Sellers can gain account Levels based on their performance, activity, and reputation.
Advancement in Levels on Workdeed is updated periodically using an automated system.
The current Levels are Level 1, 2, and Top Rated for the sellers.
Sellers who fail to maintain their high-quality service, experience a constant drop in ratings, or fail to meet deadlines risk losing their Seller status along with the benefits from Workdeed. Workdeed may switch their seller level as well as a demotion.
Advanced levels offer additional benefits, including offering higher prices Gigs, or selling their Gig in multiples.
Top Rated Sellers
Top Rated Sellers are handpicked manually by Workdeed editors using a review process on the basis of the volume of sales, high order completion rate, exceptional customer care, seniority, extremely high ratings, and community leadership. Top Rated Sellers gain access to Workdeed’s extensive features such as beta features, exclusive access, and VIP support.
Top Rated eligibility of the sellers is constantly evaluated by Workdeed to ensure the quality of the website. Workdeed retains the right to promote or demote a Top Rated Seller status via evaluation. If Top Rated Sellers fail to maintain their high-quality service or violate our Community Standards, can lose their Top-Rated status and the benefits of being a top-rated seller as well.
Pro Sellers
Pro Sellers are professionals who undergo a vetting process. Anyone can apply for Workdeed Pro: professional freelancers, new Workdeed users, as well as existing Workdeed Sellers.
Pro Sellers eligibility is also evaluated by Workdeed to ensure quality standards. Workdeed retains the right to promote or demote a Top Rated Seller status via evaluation. If Top Rated Sellers fail to maintain their high-quality service or violate our Community Standards, can lose their Top-Rated status and the benefits of being a top-rated seller as well.
Workdeed Business Catalog
Workdeed Business is a freelance platform for larger teams. Sellers on the Workdeed Business catalog need to meet professional standards. Eligible Sellers’ Gigs are included in the Workdeed Business catalog to ensure quality.
Workdeed retains the right to promote or demote a Top Rated Seller status via evaluation. If Top Rated Sellers fail to maintain their high-quality service or violate our Community Standards, can lose their Top-Rated status and the benefits of being a top-rated seller as well.
Seller Features
Workdeed Sellers can get exclusive features to customize the way their services can be offered to buyers.
Custom Offer
Sellers can create Custom Offers depending on the Buyer’s requirements.
Custom Offers created by sellers have the exact service description, the price, and the deadline to deliver the service.
Custom Offers can be created from the conversation page on Workdeed.
Services provided using Custom Offers are certainly not a violation of Workdeed’s Terms of Service and/or our Community Standards.
Project Milestones
Gig and Custom Offer above $100 should include six project milestones, the minimum amount for the milestone is $50 and any gig on Workleed should include at least two milestones. Each milestone is paid separately in accordance with Gig or Custom Offer’s description and deadlines.
Once a milestone is delivered, Buyers can either continue with the Order or stop the Order. If the Buyer does not pay for the next milestone within 10 days, the Order under the next milestones can be stopped. A milestone will be automatically marked as complete if no acceptance or modification requests were submitted within a week.
Gig Subscription
Sellers on Workdeed offer Buyers a fixed-term subscription on Gig. During the Gig Subscription, Seller will deliver the Gig on regular basis, as agreed between both the parties.
Buyers can cancel future Orders before payment. In such a case, the Orders will be canceled or nullified. Once payment is made, Workdeed’s Order Cancelation policy will apply.
Sellers may cancel the Gig Subscription 10 days before the next Order. Otherwise, Workdeed’s Order Cancelation policy will apply.
Workdeed Studios
A Workdeed Studio allows Sellers to collaborate and offer Buyers a multi-service Gig.
Certain selected Sellers lead and operate Workdeed Studios. Studio Leads are picked manually by Workdeed editors after reviewing the process on the basis of high order completion rate, high ratings, seniority, exceptional customer care, the volume of sales, and more.
Studio Lead: The Studio Lead invites all Studio Members and manages all incoming Orders, communicates with the Buyer as well. The Studio Lead can also remove Studio Members from Gigs at any time. However, Studio Members can be removed by Customer Support only.
Studio Members: A Studio Lead can invite other Sellers picked by Workdeed to be eligible for Studios collaboration. Studio Members can be removed from a Studio Gig at any time.
Studio Gigs: A Studio Gig provides a lot of services within one Gig. A Studio Gig’s minimum price is about US$100. As Studio Gig is comprised, every service includes its pricing, and a Studio Member / Lead is accountable for such service. Workdeed Studios can also offer Custom Offers.
Limitations: A Studio Lead mustn’t operate more than one Workdeed Studio. Workdeed Studio can offer 5 Studio Gigs. Studio Members must not be assigned to more than three Studio Gigs.
Studio Gig Reviews: Studio Gig Buyers can leave a public review on the Studio Gig just like any other regular Gig. The public buying rating & review is visible on the Studio Gig page, the Workdeed Studio itself.
Workdeed Anywhere
Workdeed Anywhere helps Sellers to send Custom Offers outside of Workdeed.
Services offered through Workdeed Anywhere must be in accordance with Terms of Service and our Community Standards.
Users making a purchase from a Workdeed Anywhere offer that are not already members of Workdeed will be required to register with Workdeed to create an Order.
Sellers are required to deliver proof about the project completion as well.
Communication for handling Orders should be performed on Workdeed, through the Order Page. Users who communicate off of Workdeed won’t use our Terms of Service.
Stock Images
Eligible Gigs can use Stock Images.
“Stock Images” is a Gig Extra by which Sellers choose from an exclusive catalog of images.
Sellers earn 25% of revenue if they use Stock Images Extra.
Important: Selected Stock Image can be used only once. The image is integrated with the delivered work, and cannot be used a second time. Sellers are unauthorized to use the original image file with the Buyer.
Important: If you cancel an Order having a Stock Image, the usage of that specific Image will be canceled as well.
All Stock Images are licensed by GettyImages®, and they have the copyrights to the Stock Images provided on Workdeed.
When using Stock Images, you represent the following:
You may not sell, resell, distribute, modify, re-use, display, reproduce or make any other use of the Stock Images.
Stock Image(s) may not be used:
for pornographic, defamatory, or other unlawful purposes;
on a stand-alone basis without content;
for the purpose of enabling file-sharing of the image file; or
as templates to create copies of the same Gig;
in logos, trademarks, service marks, or any other branding or identifiers.
If Stock Images featuring individuals are used in connection with an unflattering, controversial, or sensitive subject, you must clearly mention that the image is used for illustrative purposes.
You should disable the “right-click” function in Stock Images, decompile, reverse engineer, remove any metadata, or disassemble the Stock Image(s).
No ownership of Stock Images is granted to you.
Users can contact Workdeed's customer support department.
Shipping Physical Deliverables
Some services on Workdeed are delivered physically (collectible items, arts and crafts, etc.). For these types of Gigs, Sellers should define a shipping pricing factor as well.
Gigs including a shipping pricing factor must have physical deliverables.
Important: Buyers should provide a shipping address as well if Gigs require physical delivery.
Workdeed does not guarantee tracking, shipping, quality, and condition of items, and damages during the delivery of the gigs.
A tracking number helps to avoid disputes related to shipping. We require a tracking number when delivering your work.
Basics
You are restricted to offer direct payments to Sellers using other payment systems except from the Workdeed platform.
Workdeed has all the right to use these publicly published delivered gigs for the purpose of marketing and promotion.
Buyers can also ask for specific service using Post a Request feature. All the services requested on platform must have a Workdeed category. Workdeed Users can get banned from using Post a Request feature on Workdeed.
Please read Payment Terms carefully before making Payments using Workdeed platform. Make sure to have knowledge about fees and taxes.
Also, Buyers can ask for Custom Order mentioning the Buyer requirements.
You are prohibited to pay Sellers using any method other than the Workdeed.com site. If seller is constantly asking you for an alternative payment method, you need to report it immediately to Workdeed Customer Support.
Basics
Your order will get a unique Workdeed order number (#FO) after payment confirmation.
Sellers must deliver completed files in the context of service that was advertised and purchased on their Gig.
The Deliver Work button on the Workdeed should not be abused by Sellers to circumvent Order guidelines. Using the “Deliver Work” button without completing the gig leads to cancellation of the Order. It also affect the Seller’s rating.
An Order will be considered complete when it is accepted by a Buyer. An Order will be also considered Complete if not accepted and no modification request was submitted within 3 days after the Order was marked Delivered.
We encourage Buyers and Sellers to settle their conflicts themselves. By any reason this fails or if you encounter non-permitted usage on Workdeed, you have the Customer Support department as well. For more information related to disputes, refunds and Order cancellations, please read our Payment Terms.
A milestone is marked as Complete after it is accepted by the Buyer. A milestone will be considered complete if no acceptance or modification request were submitted within 8 days, however, if the Order is cancelled or stopped the projects ends.
After the acceptance of milestone, Buyers either continue and pay for the next milestone, or cancel the order. If Buyer doesn’t make the payment for the next milestone within 10 days, the the next milestones will not start. If you stop the future milestones, still you need to make the payment of ordered milestone.
Buyers can purchase a Gig Subscription from the sellers. During the Gig Subscription, a new Gig will be automatically created regularly, considering the agreement of Buyer and Seller. With the purchase a Gig Subscription, you will get automatically charge you for all the Gigs under Gig Subscription. The amount will be deducted from your Workdeed Balance or your preferred saved payment method.
If you don’t maintain Workdeed Balance, you will receive payment method approval before the payment of the next Order. If the payment is not processed, for any reason, the Orders will be cancelled. Buyer has the option to also cancel future Orders before making payment. After payment, Workdeed’s Order Cancelation policy will apply for justification. Sellers can also cancel future Orders 10 days before the next consecutive Order.
Certain Gigs specially the one that offer local services require Buyers and Sellers to know each other better. If this is the case, Workdeed does not guarantee the conduct, behavior, suitability, safety, or ability of both the parties. Both Sellers and Buyers agree that the entire risk arising because of the meeting or issues related to work.
Workdeed has no liability or responsibility about any local services as well. Buyers should have proper insurance policies to cover their liability. Workdeed’s Terms of Service and Community Standards remain applicable to gigs performed outside the marketplace.
Handling Orders
When a Buyer orders a Gig, the Seller gets notification by email and on website’s dashboard as well.
Sellers should meet the deadlines for the completion of the gigs. Failing to do so might harm the Seller's status and lead to cancelation of orders.
Sellers need to send completed files and/or proof of work with the help of Deliver Completed Work button.
If system of any parties damaged due to viruses or malware, it is users fault. Workdeed is not responsible for any damages occur due to use of content, site usage, or files transferred.
Buyers have the option to use the "Request Revisions" feature on the Order Page, if the delivered materials don’t match Seller's description.
Reviews
Feedback reviews by Buyers during the project work are essential for Workdeed's rating system. Reviews speak the quality of work provided by Sellers and their service. Buyers can communicate with Seller regarding any concerns about the active order in about the services by Seller.
Feedback reviews will stick to the profile until there are violations of our Terms of Service and/or our Community Standards.
To prevent the misuse of Workdeed’s Feedback system, all feedback reviews comes from legitimate sales that happened exclusively on the Workdeed platform. Purchases arranged, to improve Seller ratings, or to abuse Workdeed platform will lead to permanent suspension.
Feedback comments by Buyers are displayed on a Seller’s Gig page.
Work Samples are the documents sent to a Buyer in the chatbox. Work Samples are added to a Seller's Portfolio on their Gig page only if Buyer provides a public feedback review.
Withholding the delivery of files, services, or information to complete the Gig’s service to gain favorable reviews is prohibited.
Posting a review: Once gig is completed, the Buyer needs to respond in three days. If there is no response, the gig is considered completed.
Users are allowed to leave reviews on gigs within 10 days after an Order is considered complete. No new reviews are added after 10 days.
Sellers may not ask for the removal of feedback reviews even with the mutual cancellations.
Once the Buyer submits his/her review, the Seller gets a notification. Once both Buyer and Seller have completed their reviews, or after 10 days, all posted reviews are made public.
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